Our customer care is geared to provide excellence support across the whole of the United Kingdom. We believe that the process of requesting support should be straight-forward and that our customer support staff have the necessary expertise and training to meet your request promptly. Our engineers are trained to provide printer install, set up, service & repair.
Trained Support Staff
Our support technicians are trained to the highest standards on all hardware and software that we provide to ensure you receive the maximum benefits from our installations with minimum downtime.
Support is provided through a number of channels depending on the nature of the request. Support for photocopiers and network printers are handled by regional offices to make certain of a speedy response. Software support is headed up in solutions support centre where ´go to assist´ is deployed, this enables our technicians to remotely access your IT Infrastructure and resolve issues without the need for a technician to visit.
Our response times to attend to a request for support average under 4 working hours, although important there are many other significant factors that we measure in our relentless pursuit of complete customer satisfaction. First fix rate (ffr) is a key indicator of the performance of our service technicians. We regularly review these key statistics in order to improve the level of customer satisfaction.
In addition to the conventional support requests we are now receiving an increasing number of requests for information relating to environmental issues. We will shortly be publishing environmental guidelines to help ensure that toner cartridges and waste toner bottles may be recycled correctly, details will be summarised shortly in our photocopier news section.
If you have a requirement for support on your photocopier, printers or multifunctional device, then please contact us.